POSTAGE & PACKAGING CHARGES
We calculate our shipping costs based on the weight of an order as follows:
Up to 750g : £9.00
751g – 4750g (4.75kg): £11.00
Over 4751g (4.751kg) : £15.00
Please note: Deliveries are made Tuesday – Friday. Any orders placed between Thursday and Sunday will be shipped the following Tuesday.
Please contact us direct on 01963 440201 if you have an urgent request, for example if you would like your order to arrive on a specific day (i.e. Birthday, Anniversary) we will endeavour to accommodate your requirements.
WHERE WE DELIVER
Goods are sent by a reputable National courier which ensures next day delivery to mainland UK only.
We can deliver to mainland UK (Wales and England).
Please contact us for delivery cost quotes to the following areas; Scotland, Highlands and Islands, Channel Islands, Northern Ireland or further afield.
We can deliver to any mainland UK private address. Please supply the correct delivery address which includes the postcode. Also, we recommend that you include a contact telephone number for the recipient, in the event that the delivery address cannot be found, usually a quick call can rectify this.
We can deliver to any mainland UK place of work. Deliveries are normally to the main reception area of Companies. (We cannot be held responsible for their internal distribution). Ideally we prefer to deliver when the recipient/somebody is at home as we are delivering perishable products. If this is not possible, please leave alternate instructions, in the Comments box, where the package can be left safely without signature (i.e. with a neighbour or in a shed).
We do our utmost to cut the cheese accurately, but as this is all done by hand, it can very rarely be precise. We cut to the nearest weight possible and where we are slightly under on one cheese, we make up for on the next, so the overall amount of cheese will be reached.
All our products are delivered in cardboard boxes, our cut cheese is wrapped in waxed paper and labelled with the name of each cheese. In warmer months, we may add an ice gel pack, so that the cheese is kept cool during transit, this is wrapped in bubble wrap to keep the moisture off the rest of the packaging. We add void filler to protect the cheese and keep in in place inside the box.
Our card packaging is 100% recyclable and our void filler is made from degradable materials. You may wish to re-use the bubble wrap and ice gel pack yourself.
Prices quoted for cheese are by weight, which is specified next to each item. We reserve the right to alter any prices or specifications at any time without notice. Prices quoted when you placed your order, will be adhered to. Amendments to prices will be made once orders outstanding are filled.
We make every effort to get your cheese delivered to you in good condition. If, however, you do find that your cheese is not in a satisfactory condition, or has been damaged in transit, please ensure you notify us within 24 hours. We may also need you to return the cheese back to us.
Please note we cannot be held responsible for any parcels not being delivered if incorrect delivery information is given. It is at your own risk if a package is left, we cannot be held responsible for packages we leave without obtaining a signature.
We offer secure online payment through Paypal which accepts all major debit and credit cards.
No credit card information is passed on from The Village Stores and we do not and will not pass your details on to any third parties.
If you have any queries about your order or delivery please email me at:
Call me on: 01963 440201
Write to me at: 6 Woolston Road, North Cadbury, Somerset, BA22 7DW